Privacy policy.

01Information you provide

When you use the project enquiry form, you enter your name, phone number, project location, the service you need, preferred timing and a description of your project. If you contact us directly, we receive the details you choose to share in that conversation, including any photos or drawings you send.

Making an enquiry is voluntary. Fields marked with an asterisk are required to prepare the form’s message; without them, that option cannot be completed. You can also call us instead. Please share only information relevant to your enquiry and avoid including identity numbers, banking details or information about other people without their permission.

02How we use information

We use enquiry information to respond, understand the proposed work, discuss a quotation or site visit, and communicate about a project you ask us to consider. If you proceed, relevant information may also be needed to manage the agreed work, keep business records and meet legal obligations.

Depending on the circumstances, processing is based on your consent, steps towards or performance of an agreement, a legal duty, or a legitimate interest in responding to and managing your enquiry. Submitting an enquiry does not sign you up to marketing.

03WhatsApp and sharing

The form builds your message in your browser. It does not submit your entries to a Ngenzeni website database. Selecting “Prepare WhatsApp enquiry” opens a WhatsApp link containing those details. You can review or edit the message in WhatsApp before sending it to us. An unsent draft on this website is not an enquiry received by Ngenzeni.

WhatsApp is a separate service with its own data practices. It may process information outside South Africa, including in countries with different privacy protections. Read WhatsApp’s Privacy Policy before using it. You can use the telephone contact if you prefer.

Information received by Ngenzeni may be shared where needed with people assisting with your enquiry or agreed project, service providers, professional advisers, or authorities where legally required. Any transfer arranged by Ngenzeni must have a lawful basis and the safeguards required by POPIA.

04Cookies and website data

The current website does not include advertising trackers or analytics scripts. Its images, video and fonts are served with the website. The form uses temporary page state rather than a website account or saved enquiry history.

When a page loads, the hosting service may process technical information such as your IP address, browser information, requested pages and access times to deliver and protect the website. Browser features such as autofill or history operate under your device settings. External services you open, including WhatsApp, may use their own cookies and similar technologies under their own policies.

05Security and retention

Although form entries are not saved to a website database, messages you send to us and records needed for your project may be retained in our business communications and records. We retain personal information only for as long as it is needed for the enquiry, agreed work, applicable recordkeeping duties or a legitimate legal matter, then delete or de-identify it when it is no longer required.

Access should be limited to people who need the information for those purposes, with reasonable safeguards against loss, misuse or unauthorised access. Where a security compromise requires notification under POPIA, we will notify the Information Regulator and affected people as required. Contact us about the handling or retention of a particular record.

06Your privacy rights

Subject to POPIA and any applicable limits, you can:

• Ask whether we hold personal information about you and request access to it.
• Request correction of inaccurate details or deletion of information that may no longer lawfully be kept.
• Object to processing where the law allows, or withdraw consent where processing depends on it.
• Complain to South Africa’s Information Regulator.

Withdrawal of consent does not undo earlier lawful processing or override another valid reason to keep a record. We may need to verify your identity before acting on a request. These rights arise under the Protection of Personal Information Act 4 of 2013.

07Contact and complaints

For a privacy question or request, contact Director Slingene Sigubudu on 072 605 3707, email info@ngenzeni.co.za, or send a written request through WhatsApp. Describe the information or request concerned; we can explain what is needed to verify and respond to it. The company’s registered office details are provided above.

08Updates to this policy

This policy covers this website and the enquiries it directs to Ngenzeni Enterprise. Other services you choose to use have their own policies. If the way this website handles information changes, this page will be updated with a new revision date and any further notice required by law.